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Answers to your questions

If you have any questions you can chat online to a trained Youth Information Officer or leave us a message and we can get back to you.

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What we do

Crosscare Youth Information Service provides information in a way that is accessible, non-judgemental, and welcoming for young people.

Aimed primarily at young people aged 15 – 25 years;

  • we provide information on a broad variety of areas and issues.
  • we give you time and a safe space to come and talk or get support,
  • we actively listen and let you tell your story,
  • we help you explore the situation and identify the issue with you,
  • we give you information and options that best suit you and help you make sense of the information at hand and support you to take the next step.

ERYICA Quality Label

In 2022, Crosscare Youth Information Service (Dun Laoghaire) was awarded the European Youth Information (ERYICA) Quality Label. This confirms that our approach helps to ensure the information we provide is correct, accurate, unbiased, accessible and reliable.

It means that you can trust the information that is provided. As trained professionals, we put time and effort into identifying different sources and researching quality information. Sometimes a question may require expert advice – e.g. legal advice, counselling, homelessness. If necessary, we will refer you on, making the initial contact or advocate on your behalf. More information


Who we are

Crosscare Youth Information Service is part of Crosscare Youth Services, which is a branch of Crosscare, the Social Support Agency of the Dublin Archdiocese.

Crosscare Youth Information Service is funded through the Department of Children, Equality, Disability, Integration and Youth (DCEDIY) Youth Information Centres Scheme, and is supported by Dublin & Dun Laoghaire Education and Training Board (DDLETB) and Kildare & Wicklow Education and Training Board (KWETB).


Connections made with young people or those working with them, through direct contact, online chat, website, social media information campaigns. Young people received answers to their questions and support to make positive life decisions.


of those contacts made in person to Youth Information by young people or professionals working with young people


visitors to website and 11k views


Yichat chats/ tickets
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